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PDI + |
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Printing And Document Imaging Certification Training Course |
AmericanTrainingOnline’s CompTIA PDI+ (Printing and Document Imaging) certification course is vendor neutral.
The certification demonstrates the expertise and proficiency of IT technicians for computer peripherals.
AmericanTrainingOnline's CompTIA PDI+ certification training course displays a technician's ability to install, connect, maintain, repair and support a variety of devices in printing and document imaging technologies, including printers, copiers, scanners and fax machines.
The CompTIA PDI+ Certification Training Course from AmericanTrainingOnline is taught by a top industry professional with expertise in document imaging diagnostics, repair, assembly and maintenance.
Our students gain the skillset needed to succeed in the document imaging industry.
AmericanTrainingOnline's CompTIA PDI+ course follows the CompTIA Objectives and Domains.
You will receive the proficiency and expertise necessary for success.
AmericanTrainingOnline's CompTIA PDI+ Certification Training Courseware has earned the CompTIA Authorized Quality Curriculum (CAQC) designation. |
Learning Segments: |
- Print Engine Process and Components
- Define, describe and demonstrate an understanding of the following commonly used printing processes:
- Identify and describe basic steps of laser / LED printing
- Identify and describe basic steps of Ink dispersion printing
- Identify and describe print process components and their functions
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Learning Segments: |
- Laser or LED image formation components Device fuser components
- Ink dispersion image formation components Media transport/feed components
- Describe the purpose of firmware
- Identify and describe print data flow and job processing
- Demonstrate awareness of the interaction between software application, driver, printer control languages, raster image processing, printing and image creation
Identify the impact of memory on the printer
- Identify media types and explain their impact on print process, quality and device performance
- Use appropriate media types based on device specifications
- Identify and recognize paper weights, sizes and standards
- Identify and recognize paper textures, brightness, grain, coatings
- Identify and recognize other media types
- Describe adverse affects of improper media storage on device performance
- Scan Process and Components
- Identify and describe common hardware scanner components
- Lamps, mirrors, CCD, CIS, CMOS, lens, glass, analog to digital converter,
color filters
Differentiate between ADF (Automatic Document Feeder) and flatbed
component
- Describe and summarize image capture in relation to scanning technologies
- Identify and describe common scanner
- technologies such as TWAIN and network scanning methods
- Identify the effects of using different image formats
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Learning Segments: |
- Identify and describe common scanner
- Define the image capture process
- Recognize the reasons for and potential
- impact of security and anti-counterfeiting features
- General Troubleshooting
- Describe and apply general troubleshooting methodology
- Observation – gather information and validate the symptoms
- Establish theory of probable cause based on information gathered
- Test or Analyze – try to recreate the problem and validate theory
- Once theory is validated, determine next steps to resolve the problem
- Implement solution, validate solution and document actions and results
- Identify and isolate printing hardware issues using available tools
- Image quality issues
- Causes of image quality issues
- Causes of common media transport/feed issues
- Service error messages
- Common user informational messages Testing tools
- Identify and isolate printing software issues using the following methods
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Learning Segments: |
- Verify use of appropriate drivers by checking driver type/version
- Verify driver port setting
- Print driver test page
- Proper driver accessory/option configuration
- Application settings vs. driver settings
- Installing and uninstalling drivers
- Confirm driver settings: “offline vs. online”
- Print from multiple applications and workstations
- Print different files from the same application
- Identify and isolate scanning hardware issues using available tools
- Image quality issues
- Common causes of image quality issues
- Service error messages
- User informational messages
- Testing tools
- Identify and isolate scanning software issues
- Verify use of appropriate drivers by checking driver type/version
- Verify and configure application settings
- Identify and isolate basic connectivity issues using available tools
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Learning Segments: |
- Connectivity issues
- Common causes of wired and wireless connectivity issues
- Service or informational messages
- Common fax issues
- Common causes of faxing issues
- Identify similarities between faxes and scanners as it relates to image quality issues
- when transmitting faxes or copying
- Identify similarities between faxes and printers as it relates to image quality issues
- when receiving faxes or printing
- Basic Electromechanical Components and Tools
- Identify and explain the function of electromechanical components
- Clutches
- Solenoids
- Motors
- Relays
- Sensors
- Switches
- Identify and explain the function of mechanical components
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Learning Segments: |
- Drive components
- Rollers
- Cams
- Cables
- Pulleys/Idler
- Springs
- Identify and explain the function of electrical components
- Power supplies
- Fuses
- Thermistors
- Thermal switches/fuses
- Lamps
- Grounding components
- Cables
- Connectors
- EEPROM and EPROM
- Memory
- Control PCBs
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Learning Segments: |
- Demonstrate the proper and safe use of tools
- Multimeter
- Polarity tester
- AC line monitors
- Toner Vacuum and toner rags
- Service documentation
- Lubricants and cleaning solutions
- Test chart
- Chip puller/EEPROM puller
- Demonstrate and follow recommended maintenance guidelines and practices
- Define the reasons and benefits for adhering to maintenance guidelines and practices
- Examine device log data and previous service history
- Scheduled preventative maintenance
- Unscheduled service calls
- Verify device functionality
- Connectivity
- Identify and describe basic network and communications technologies
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Learning Segments: |
- Identify and describe basic network and communications technologies
- Protocols
- Communication settings
- Physical connections
- Wireless connectivity
- Fax/modem
- Describe and demonstrate the use of the TCP/IP protocol and related tools
- Static addressing
- Dynamic addressing
- Validate network connectivity using tools and utilities
- Identify the basics of network scanning technologies
- Requirements to utilize Scan to Email functionality
- Requirements to utilize Scan to Folder functionality
- Requirements to utilize Scan to File functionality
- Requirements to utilize Scan to FTP functionality
- Identify the basic purpose and use of printer drivers
- Install, remove and update drivers Verify driver versions
- Follow manufacturer documentation when installing USB devices
- Basic features and settings of printer drivers Printer control languages
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Learning Segments: |
- Spooling
- Differentiate between shared printing and direct printing
- Demonstrate awareness of the effect of application settings on driver settings
- Identify common device ports
- Types of physical ports
- Types of memory card slots
- Type of network ports
- Assignment of printer driver to ports
- Color Theory
- Identify and describe the basics of color theory
- Differentiate between additive and subtractive color
- Describe color gamut and its relationship to device limitations
- Explain perception of color and what affects perception
- Define and explain basic color management
- Identify how color adjustments affects the quality of image output
- Describe the need for color calibration
- Professionalism and Communication
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Learning Segments: |
- Define and demonstrate effective communication and relationship building skills
- Use appropriate introduction
- Use active listening skills
- Probing: Asking open ended and closed ended questions
- Show empathy for the customer
- Speak clearly and concisely at all times
- Use appropriate terminology for the audience
- Clarify and confirm the customer’s
- expectations and/or concerns
- Provide closure the for the client at the end of the service call
- Communicate status of repair and/or open issues – follow up calls when necessary
- Define and demonstrate effective communication skills with technical support
- Follow appropriate escalation procedures
- Call from onsite and have appropriate reference materials available when speaking with technical support
- Describe the problem, service history and troubleshooting steps accurately with appropriate terminology
- Clarify and confirm technical support recommendations
- Follow further escalation procedures if necessary
- Display and practice professional conduct with internal and external customers/contacts
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Learning Segments: |
- Maintain a positive attitude concerning the manufacturer of the product
- Treat the customer with courtesy and respect, including the customer’s property
- Act as liaison between internal and external customers
- Take ownership of the issues and follow through to its conclusion
- Safety and Environment
- Demonstrate and apply safety procedures
- Use proper ESD (Electrostatic Discharge)
- practices and proper grounding techniques
- Demonstrate proper use of cleaning solutions and sprays
- Identify potential safety hazards
- Adhere to and follow MSDS (Material Safety Data Sheet) guidelines
- Define and demonstrate proper laser safety
- practices Follow manufacturer safety documentation
- Demonstrate an awareness of environment and environmental considerations
- Proper disposal/recycling of devices and consumed supplies according to local regulations
- Adhere to and follow MSDS (Material Safety Data Sheet) guidelines
- Describe the need for ozone filters and their replacement at regular intervals
- Describe effects of temperature and humidity on media and supplies
- Follow manufacturer safety documentation for appropriate place of unit
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